Pricing FAQs
Fastshop speeds up your store's media experience like nobody else does. We optimize your product videos and images, make them lighter, and give a serious boost to your store's load times. Faster load times = higher conversion rates. No limits on how many images and videos our app can optimize for your store!
When you install fastshop and launch it, it will analyze your entire store’s product media gallery to identify opportunities for optimization. This is done with zero loss to the perceptible quality of these files. Fastshop will also store a backup of your original files if you ever decide to revert to the original media files. It also automatically scans for and optimizes any new media files that you upload to your existing and new line of products. We will send out a weekly summary of your savings so you can keep tabs on the continued savings fastshop automatically enabled for your store.
Fastshop is powered by Crunch Mediaworks. Crunch has created and patented the industry’s first ML/AI model that is capable of simultaneously tackling resolution upscale, frame interpolation, noise reduction, and distortion reduction in video files. For images, we use a custom crafted lossless compression technology. Our unique model and training methodology works with your own data sets to accomplish a wide range of media use cases.
Fastshop is among the very few apps available on Shopify that compresses and optimizes both image and video files of your products, with zero loss to perceptible quality.
At the moment, fastshop doesn’t compress media files other than those associated with your products.
Absolutely not. Unlike most plugins and apps on Shopify that add code or scripts to your website, fastshop never adds anything to your store’s backend. This means no slowdowns, no bloatware.
We do not currently have a free plan. Fastshop was available for free in beta for their initial set of 500+ users. These users will be able to use fastshop free for life, unrestricted. If we start a free plan in the future, our user base will be the first to hear about it from us.
Yes, you can. You can install fastshop and use it, unrestricted, and choose to uninstall it after your optimization is complete.
Yes, we are. We have one plan, and it allows an unlimited number of image and video files to be optimized on an ongoing basis.
That depends on how many media files you have on your store. Very large stores can sometimes take more than 2-3 days. Most stores are optimized within the hour. You don’t have to wait for fastshop to finish its optimization in order to get on with your day. We will send out an alert email as soon as it’s done while you go about running your business!
Yes. We only bill you every month for your usage. This means you can choose to cancel your subscription when your store isn’t live during some months, and resume when it is.
Yes, they will remain optimized. However, any new media files you upload to your existing products, or any new products with associated media files will no longer be optimized.
Yes, you can. You have the option to restore original media within the app. You can do this anytime.
There can be many reasons for this, because there are many reasons why your site might be slow to begin with. If the size of your media files is not a critical factor in slowing your store down, fastshop’s optimization may not cause a serious dent in the lag your store is facing. We recommend using Google’s Page Speed Insights as a tool to identify what might be going wrong with your site that’s causing it to load slower than normal in the first place.
If you are given a refund, it will be sent through Shopify's Billing system. Your refund will be sent to your Shopify account and is then managed by Shopify. It typically will stay as an App Credit and be applied to future app charges on your Shopify invoice. You can read more on Shopify's Help Center.
At the moment, we don’t. If we start one, our user base will be the first to hear about it.
We try our best to answer all support requests within one business day but support on weekends and major holidays in the United States can sometimes take longer. You can email us at plugin@crunchmediaworks.com.
We're sorry to hear that you want to discontinue using fastshop. If you have any feedback for us, we’d love to hear from you. You can email us at plugin@crunchmediaworks.com. To delete/uninstall fastshop, go to the Apps section of your Shopify Admin and click the garbage can icon next to the app. This will stop any future billing.
Please write in to us at plugin@crunchmediaworks.com with the url of your store and associated email address. We will check our records and determine usage. If we determine that a refund is justifiable, we will send it through Shopify’s Billing system. Your refund will be sent to your Shopify account and is then managed by Shopify. It typically will stay as an App Credit and be applied to future app charges on your Shopify invoice. You can read more on Shopify's Help Center.